easyVOIP customer support page

Making Calls with the PC2Phone Dialler
The best way to do this is to open the Phonebook on the dialler and to select I want to + records and then add the name and number of the person you are calling. Then select the name at any time and the dialler will call automatically.

How to Dial the easy-dial Quality Service
Please remember to add the International code as your prefix - so 44 before calling any UK number.
Example, to call our customer service number 0844 804 2803 you would dial 44(0)844 804 2803
International numbers are dialled with the international code (without 00).
Example, to call India you would dial 91xxxxxxxxxxxxx

NEW 2 IN ONE SERVICE – QUALITY and ECONOMY!!
We have now brought you two services in one account with us!
By dialling as above, you will continue to access our quality services worldwide.
By dialling with a “0” in front of the dial code – e.g. 091 – you will be using our economy service, with much cheaper rates!!The economy service is available for many important destinations, and you will be able to test which destinations apply by checking your dialler or by e-mailing us for the complete list. N.B. The economy service is a popular service, and may therefore be subject to congestion, and so we cannot offer customer support.
Further details are viewable at http://www.easy-voip.net/EconomyRatesPage.htm

Call Records
To look at call records for the account please click on Call Records from the dialler OR
Go to http://sip1.phoneaccounts.com/vsportal/default.aspx? and login with username and password supplied

Rates
You can view the rates on-line through the dialler by clicking on Check Rate

Faults and Customer Service
Please let us know if you have any problems by completing a fault form at http://www.easy-dial.com/00_reportafault.asp or by calling us at the number below. You can also contact us on MSN chat easy-dial@hotmail.co.uk or easy_dial@yahoo.co.uk

Topping-up your account
You can top-up your Account by visiting http://www.easy-voip.net/How_to_sign_up.htm or at http://www.easy-dial.com/00_topupDOLLARS.asp or by calling our Customer Services on +44 844 804 2803 (Option 4 to speak to a representative)

Expiry
This account expires six (6) months after last usage. If accounts are terminated before this expiry, a refund will be granted after the deduction of an administration fee of US$5.00 (five dollars US.

$5 GUARANTEED FREE CREDIT FOR NEW ACCOUNT INTRODUCTION
For any friend or colleague who opens an account with us for a minimum of $25, we will credit your account with a GUARANTEED $5 as a “Thank You”. Please note that we must be notified of your name by the applicant in order to credit your account.